Instructors and students may utilize various technology resources to effectively teach and learn in a distance or online learning environment. The following information provides a general overview of some of the technology resources commonly utilized at Maryville College and instructions describing how to access and use the them.

Computer access

Student computer labs will remain closed for the remainder of the semester to ensure the safety of the campus community. Students who do not expect to have adequate technology resources for distance learning should contact their professors to determine specific course requirements and potential alternative options that may require little to no technology equipment. Any further questions regarding technology access should be directed to the Maryville College IT department phone number at (865) 981-8140.

Internet connectivity

In response to the COVID-19 pandemic, many internet service providers, including mobile carriers, are providing free internet access, hotspots, and increased data capacity. Please review the this information to determine if any of these providers can help you. Also, wireless internet access is available on the Maryville College campus in many outdoor locations including parking lots and common areas.

Video communication

Instructors and students can interact and collaborate online using tools such as Blackboard Collaborate Ultra and Zoom. For example, an instructor may schedule a recurring online class meeting using Blackboard Collaborate Ultra for live lectures or discussions, or possibly schedule office hours or individual appointments using Zoom.

Blackboard Collaborate Ultra is integrated in each Tartan course and only requires a compatible web browser. Zoom is available for use by instructors and students as scheduled meetings associated with Tartan courses as well as independently outside of the Tartan. All instructors and students have Zoom accounts that can be accessed through single sign-on.

Productivity software

Many assignments are completed in word processing applications such as Microsoft Word or Google Docs. All students are eligible to download and install Microsoft Office at no cost, which includes Word and other productivity applications, on their personal devices. Students also have access to Google G Suite which includes Gmail for student email accounts, Google Drive for cloud storage, as well as Google Docs.

Course and lab software

A number of software applications that are typically accessed in a computer lab on campus are also available remotely. Other common applications used in Maryville College courses, such as RStudio, can be downloaded and installed on student devices at no cost.

Technical support

The Maryville College IT department is available to assist with any technical issues or questions and can be contacted by submitting a ticket online, emailing, or calling (865) 981-8140.