Wireless Troubleshooting

* Below you will find advanced troubleshooting steps for wireless networking in Windows.  Following these settings may result in a loss of connectivity to other networks your laptop may be setup for*

 

Step 1 - Check your TCP/IP Settings

In order to connect to the ResNet wireless, you must have Windows configured to receive an IP address automatically.  To do so, follow the steps below:

Click on Start-Control Panel, then double click Network Connections (you may have to choose Network Connections a second time to arrive at the screen below).  Find your Wireless Network Connection, Right Click on it one time, and make sure it is set to Enabled.  Click Properties

 

In the Propeties section of the network interface, find the option "Internet Protocol" (you may have to scroll down in the white box)  Once you found it, highlight it, and click Properties

 

Make sure in the screen above that both "Obtain Automatically" options are checked.

If your laptop has "Use the following IP address" checked AND has numbers listed for IP, Subent and Gateway already, it may be setup to connect to another network (home, school, Starbucks, etc.) already.  Changing this setting may make you unable to connect elsewhere.

 

  Click OK twice to exit the Network Connection Properties.  Go back to this page to start your connection setup again.