FAQs

Student FAQs

Network Configuration

What are the PC requirements for getting on the Maryville College Network?

How do I setup my Windows 95, 98, ME machine to get on the Maryville College Network?

How do I setup my Windows 2000, XP Professional PC to get on the MC Network?

How do I connect to Cisco Clean Access?

How do I setup my MAC OS Based computer to get on the MC Network?

Why can't Windows XP Home Edition log on to the MC Network?

How do I get my Web Browser to use the network connection rather than the dial-up connection previously setup?

How can I troubleshoot my network connection?

Who do I call if I still can't log on to the network after I follow the instructions?

Student Email FAQ

How do I check my new MC email account?

What is my email address?

Campus Computer Usage

Are there any guidelines for computer usage?

Where are the computer labs on campus?

What can I do on the campus lab machines?

Wireless Connectivity

How do I connect my wireless device to the network in Thaw Library and Isaac's?

How can I setup wireless internet in my residence hall?

Responsible Computer Usage

Responsible E-mailing

Responsible data handling

Responsible Network Computing

Software

What software is available to me as a student?

What sort of software should I NOT install on my computer?

Miscellaneous

I have computer troubles not pertaining to the college network, whom do I call?

I can not connect to a peer to peer networking program, is it blocked?

I no longer have a network connection. What should I do?

Questions about firewalls, internet gaming, and blocked services

How do I hook my Playstation 2 or XBOX up to the network?

How do I connect my PDA/PocketPC/Palm device to the network?

Network Configuration FAQ

What are the PC requirements for getting on the Maryville College Network?

Minimum PC requirements are as follows:

Windows 98 Second Edition, or

Windows 2000 Professional, or,

Windows XP Professional (XP Home edition is NOT recommended...details), or

Macintosh OS 9 or higher (OS 10.2 recommended due to improved networking support)

64MB RAM minimum (128 MB recommended)

10/100BaseT Ethernet card

Unshielded Twisted Pair CAT5 patch cord (now available in the Bookstore)

Anti Virus Software such as: AVG, Norton, or McAfee.

How do I setup my Windows 98SE, ME machine to get on the Maryville College Network?

Instructions are available via the web at http://support.maryvillecollege.edu/docs/Win9x-Network-Install.pdf

Make sure you have Adobe Acrobat Reader installed, to view the instructions Adobe

How do I setup my Windows 2000, XP Professional PC to get on the MC Network?

Instructions are available via the web at:
http://support.maryvillecollege.edu/netcfg200xp.htm

How do I connect my computer to Cisco Clean Access?

Click here to find instructions

How do I setup my MAC OS based computer to get on the MC Network?

Instructions are available via the web at:
http://support.maryvillecollege.edu/faq/mac.htm

Why can't Windows XP Home Edition log on to the MC Network?

Microsoft Windows XP HOME Edition, while able to browse the Internet, does not offer the functionality of being able to connect to a domain. MC students are required to connect to the SCOTS domain in order to access their server drive(storage space). To read more about this issue follow the link to Microsoft's Web Page below:

http://www.microsoft.com/windowsxp/home/evaluation/overviews/joindomain.asp

How do I get my Web Browser to use the network connection rather than the dial-up connection previously setup?

Pointing Internet Explorer to the network connection is a very easy process. Simply RIGHT CLICK on the big blue E on your desktop,

and SELECT properties. This menu can also be obtained by running Internet Explorer, going to TOOLS-INTERNET OPTIONS.

Click on the CONNECTIONS tab of the Internet Properties Menu and select setup. Select the 3rd Option (Local Area Network), and click NEXT. Select Local Area Network Connection and hit NEXT, UNCHECK automatic proxy server detection and click NEXT answer no the the e-mail question the click NEXT, and then click FINISH on the last screen. This should be all you need to do.

How can I troubleshoot my network connection?

Maryville College Student Network Troubleshooting Page

Who do I call if I still can't log on to the network after I follow the instructions?

Maryville College's IT department is staffed Monday through Friday from 8:00am to 5:00pm. Our main extension is 8083.

Campus Computer Usage FAQ

Are there any guidelines for computer usage?

Students should read and be familiar with the Maryville College Network and Computer Use Policy.

Where are the computer labs on campus?

Computer labs on campus are housed in the Sutton Science Center - 2nd floor and in Thaw Hall Library.

What can I do on the campus lab machines?

Using your Maryville College student logon, you can access the Internet as well as your server storage space. Also available on these machines is Microsoft Office 2000 Premium, as well as McQuest Library researching and other software in the library.

Responsible Computer Usage

Responsible E-Mailing

Remember, the e-mail messages you send become the possession of the receiver. They can then be forwarded to other e-mail addresses or e-mail lists, so make sure you know exactly who you are e-mailing.

Make sure your e-mail is exactly the way you want it before you send it, once it is sent, it is almost impossible to stop it from being delivered.

Although security measures implemented by IT and campus policy make e-mailing secure, very confidential messages should probably still be done face to face with the intended party..

Never send or forward chain mail, whether it promises fame and fortune, or even supposed donations for a sick child. Check out http://hoaxbusters.ciac.org/HBHoaxCategories.html to see if what you are passing along is truth or not.

Don't pass on unconfirmed rumors -- especially about viruses -- because they often only cause needless panic. You can check at for a list of well-known virus hoaxes at http://vil.mcafee.com/hoax.asp

Don't open or execute attachments that may seem questionable even if they appear to be coming from a friend. Attachments have become an increasingly popular way of automatically distributing viruses, and your friend may not even know that his or her e-mail account is being used for that purpose.

Maryville College policy prohibits use of College computing resources for commercial purposes.

Responsible Data Handling

Back up your data regularly. Make more than one backup to ensure data integrity.

Store the backup diskettes where they would be available in the event of a disaster.

Know how to restore the backed-up data.

Reformat unwanted diskettes and use them again.

Lock your data diskettes in your desk or in a locked, fire-resistant cabinet.

Close programs such as Microsoft Word and Outlook that may have important or confidential data in them before you leave your desk for any length of time. Also, save your work before you walk away from the computer.

Responsible Network Computing

Click here to find the steps to become a more responsible student network user. Following these steps can lead to faster internet connectivity and fewer PC problems both for yourself, and your fellow students.

Software FAQ

What sort of software should I NOT install on my computer?

IT recommends student be aware of the many malicious and harmful softwares circulating on the internet which can severely hinder computer performance. Some of these include:

Spyware
P2P Programs
Viruses

What software is available to me as a student?

AVG Anti-Virus is available to students through the network.
AVG Anti-Virus by Grisoft program: AVG Anti-Virus
Click for an AVG Tutorial (Please turn up your volume)

Additionally, MC IT recommends Spybot, for combating Spyware on your PC

Miscellaneous FAQ

I have computer troubles not pertaining to the college network, whom do I call?

The IT department of Maryville College does NOT work on student owned machines. Students will need to contact a local computer store for service on their personal PC.

I can not connect to a peer to peer networking program, is it blocked?

No. Maryville College does not block any programs through the network. However higher bandwidth priority is given to traditional Web Site traffic.

I no longer have a network connection. What should I do?

The first thing to do is check your network settings If all of these settings are correct and you are still having problems, you can contact IT at x8083. Please leave a message with your building and dorm room number, logon name and the nature of your problem, and someone in IT will contact you as soon as possible. If IT determines that the problem is client side, you will need to contact a local computer store for service.

How do I connect my PDA/PocketPC/Palm device to the network?

Students simply need to provide the IT department with the MAC address of the wireless card in their device. For instructions on doing this, check http://support.microsoft.com or http://www.palm.com/support, according to which operating system you use

Q: I am receiving an error on my pre-formatted floppy disk on a lab PC, saying that the disk is unformatted. What should I do?
A: This is a known problem as described in the Microsoft support article: http://support.microsoft.com/support/kb/articles/q140/0/60.asp.
This problem is due to pre-formatted disks not having the media descriptor byte set. Although DOS, Windows 95, 98, ME, and 2000 and XP(Using Fat32 partitions) can read the media descriptor byte, they don't require it in order to access floppy disks (which may explain why some manufacturers don't bother setting it on preformatted disks). Windows 2000(NTFS), however, does require the byte set and will generate an error message if it is not.
The best way to avoid this problem in the labs is to not use floppy disks for storage of documents, but to save material to your N: drive, burn a CD, or to e-mail the file to yourself.
If you need to use a floppy for storage or transport of documents, then it is best to start with an empty disk and format it in the labs. That way you can be assured of being able to use the disk on the lab computers, as well as other machines.