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Maryville College Network Troubleshooting Tips for Students

Windows 98, Windows Millennium Edition Support

1. Check to ensure that you have a Category 5 Network Cable running from your PC to the Network Jack in the wall.  Check both ends of the connection to assure a snug fit.  If you do not have a proper cable, one may be purchased in the bookstore.

2. Look at the the back of your PC/Laptop where the Cat5 Network Cable plugs in.  See if there is a network light, usually colored green or yellow, indicating a good connection.  If not, please call the IT department at 8083 for more information.

3. Check to see if your computer is obtaining an IP address.  In Windows 98 and ME this is done by doing the following:

Go to Start-Run and type WINIPCFG

Make sure your Ethernet Adapter is listed in the drop down box, and look at the column labeled "IP Address"

Your IP Address should read 172.16.X.XXX

If your IP does not begin with 172.16 or if there is not one listed at all press the "Release All" button and then the "Renew All" button.  If an IP Address of 172.16.X.XXX shows up, attempt to open a known-good webpage in your web browser

4. Check your PC/Laptop to make sure no other internet applications(I.E. AOL, Prodigy) are running which might prevent Internet Explorer/Netscape Navigator from working properly.  These software(s) may need to be de-activated or uninstalled for your network connection to function properly.

Windows 2000, XP Troubleshooting

1. Check to ensure that you have a Category 5 Network Cable running from your PC to the Network Jack in the wall.  Check both ends of the connection to assure a snug fit.  If you do not have a proper cable, one may be purchased in the bookstore.

2. Look at the the back of your PC/Laptop where the Cat5 Network Cable plugs in.  See if there is a network light, usually colored green or yellow, indicating a good connection.  If not, please call the IT department at 8083 for more information. 

3. Check to see if your computer is obtaining an IP address.  In Windows 2000 and XP this is done by doing the following:

Go to Start-Run and type CMD, then hit enter.

At the DOS prompt type in IPCONFIG and hit enter.

Your IP Address should read 172.16.X.XXX.

If your IP does not begin with 172.16 or if there is not one listed at all, do the following:

Type in IPCONFIG /release and then hit enter.  

Then, type in IPCONFIG /renew and hit enter. 

If an IP Address of 172.16.X.XXX shows up, attempt to open a known-good webpage in your web browser.

4. Check your PC/Laptop to make sure no other internet applications(I.E. AOL, Prodigy) are running which might prevent Internet Explorer/Netscape Navigator from working properly.  These software(s) may need to be de-activated or uninstalled for your network connection to function properly.

Q:  I do not have internet access in my room.  My cable connection is O.K., but when I try to release and renew my IP according to the instructions found at http://support.maryvillecollege.edu/scots_troubleshooting.htm get the error message "Operation Attempted on something that isn't a socket".  What do I do?
A:  Most likely, you are the victim of spyware.  Certain pieces of spyware are very buggy, and when they are removed, they can cause your internet connection to fail.  

To find out more about what might have caused your problem, go here for more information.

There are two available "freeware" files which can attempt to fix this problem for you(make sure to read the warnings under the "Info" tab and the included text file): 

winsockfix

lspfix.zip

If the above file(s) fail to fix your problem, you may need to do a system restore or a re-install of your Operating System.  See your PC manufacturer for more details.