FAQs

Software FAQ

What software should be installed on my Faculty/Staff computer?

On a standard faculty/staff PC at Maryville College, you should have at least the following software installed:

Windows 2000 Professional Operating System
Internet Explorer 5.0 or Higher
Microsoft Office 2000 Premium Campus License
Winzip
Adobe Acrobat Reader
AVG Anti-Virus Professional Edition 6.0

You may have other software installed, depending on the needs of your department. If you do not have one of the above software installed on your computer or need other software installed, please contact ISS.

What do I need to do if I have software I need installed?

Anyone who has purchased software with Title III funds should contact the Instructional Technology Support Specialist at ext. 8803 to arrange the installation*.

Software purchased with division or departmental funds, should contact the Information Systems and Services department at ext. 8083 to arrange the installation*.

* NOTE: Prior to installation, all software must meet the at least the following criteria:

Owned by Maryville College
Maryville College must hold a valid and available license for the installation.

Why can't I install programs under Windows 2000?

Windows 2000 requires Administrator Level Access to install most programs. If you need a piece of approved software installed on your PC, please contact ISS.

I have copied software, will ISS install this for me?

No. Software piracy is a major issue in every industry and on every campus. To find out just how serious an issue it is go to http://www.bsa.org/usa/ and read about the fines the College could incur if you install pirated software on your PC.

I am getting a message telling me to change my password, what should I do?

Computers on the Maryville Colleges network require a change in the password for each user every 90 days. The new password you pick cannot be the same as the last 2 passwords you have used on the system. Please remember, when choosing a new password to keep Responsible Computing Practices in mind.

Why does the computer "lock-out" after 30 mins of inactivity?

This is an intended event for all computers on Maryville College's FACSTAFF domain. It is the job of ISS to balance both convenience and security. While you may have to enter your password a few times a day, it greatly reduces the chances of someone accessing your files while you are away from the computer.

Who should I contact if I have trouble?

The Maryville College IT department promotes a pro-active approach to solving computer problems. If you are having with a Microsoft Office product or Windows, you can search for support at Microsoft's Support Site. If you are having problems that do not relate to a Microsoft product, we suggest using the Google search engine. If all else fails, please contact the people below for technical support.

Faculty and Staff members having computer problems should contact Tobby Ryan in IT at ext. 8083